We’re here to help you
understand your website signals
Have questions about our SEO spaces, performance diagnostics, SSL checks, or team accounts? Reach out directly to the appropriate team below.
Support is Online
Our servers and crawlers are fully operational. Support response times are currently under 2 hours.
Monday – Friday
Our support desk is active from 9:00 AM to 6:00 PM UTC. Automated monitoring runs 24/7.
Guaranteed Resolution
We guarantee initial technical feedback on all inquiries within 24 business hours.
Direct Channels
Choose the department that best matches your inquiry for the fastest routing:
Technical Support
Report issues with website crawls, ask about dashboard metrics, or get help whitelisting PraferoBot on your domain firewall.
Enterprise & Sales
Inquire about high-volume custom crawling, dedicated API tokens, white-labeled PDF reports, and workspace licensing options.
Security & Compliance
Submit vulnerability disclosures, report compliance queries, or request manual crawler exclusion guidelines.
Partnerships & Press
Collaborate on search data studies, request media kit resources, or pitch business integration proposals.
Frequently Asked Questions
Quick answers to general questions about contacting our team:
What is your typical response time?
Our customer success and technical teams monitor support queues constantly. Standard support queries receive responses in 2 to 4 hours. Enterprise clients with active SLA agreements receive priority support in under 30 minutes.
How do I whitelist or block your crawler?
PraferoBot respects standard robots.txt configurations. You can block crawls by adding Disallow rules or whitelist our user-agent in your Cloudflare settings. Detailed instructions are available in our crawler page.
Can I schedule a live technical consultation?
Yes. Enterprise tier users can request dedicated screen-share sessions with our network and performance engineers to review complex site diagnostics.